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Performance

There are a range of ways of measuring how well the police are preforming against the measures set in the Police and Crime Plan. The graphs below illustrate the areas that can be measured from existing data. In some areas we will only know how well the police are performing from speaking to people, particularly by speaking to victims. In measuring performance we will use comments and narrative reports as well as statistics.

Protect the most vulnerable from harm

Measuring how well the police and support services are protecting the most vulnerable from harm comes from speaking to victims.

Victim satisfaction

The latest Victim Satisfaction Assessment rates the Constabulary as having areas for improvement. The performance framework for evaluating victim satisfaction and confidence is made up of 21 different measures. The current assessment is that there are ‘areas for improvement’ and this is because there are two sustained negative trends across the framework (balanced against 5 sustained positive trends and 14 trends with no sustained trend). These relate to follow-up work with victims of burglary and of violent crime.

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Public confidence

The graph shows the percentage of people who have confidence in the police. The figures are from the national Crime Survey for England and Wales.

Dealing with local priorities

The graph outlines the percentage of people who feel that the police are dealing with local priorities. These are national figures from the Crime Survey for England and Wales.

Active communities

The below shows the percentage of people who are likely to be involved in community activity that would support policing activity such as involvement in Neighbourhood Watch, Speed Watch or as police volunteers.

11.5%
(average for last 12 months)

5.9%
Abandonment rate 101

0.2%
Abandonment rate 999

Call handling

Both 999 and 101 calls are monitored including those calls which are ended before a call handler speaks to the person. These abandoned calls are measured in the abandonment rate.

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Diversity

The PCC has set an objective for the Constabulary workforce to be more representative of the communities it serves.

Technology and staff engagement

An objective within this priority is that officers and staff will have technology to support their roles. This is measured by the staff survey, the results of which are below

  • 32.6% of staff feel they have the right tools for the job (worsened)
  • 36.9% employee engagement (improved)

Complaints

The graph shows the complaints of incivility reported by people about the police. Incivility includes behaving in a way which is rude and not in keeping with the service you would expect from the police.

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Conviction Rate

The Conviction Rate shows the proportion of prosecuted cases which lead to a conviction at court, as opposed to being discontinued or found not guilty; it is therefore a multi-agency measure, as it shows the effectiveness of the police and the Crown Prosecution Service at bringing offenders to justice.

86.1%
(last 12 months)

Outcomes

The diagram outlines the proportion of all crime outcomes where the result is considered positive for the victim, for example where the offender is charged with an offence.

Evaluation & Performance Measures

Assurance mechanism

  • HMIC
    • How effective is the force at protecting from harm those who are vulnerable and supporting victims?
  • PCC Audit / Service Delivery Assurance
    • Child abuse inc. female genital mutilation
    • Exploitation inc. modern slavery and child sexual exploitation
    • Domestic abuse
    • Sexual abuse
    • People experiencing mental health crisis who come into contact with the police
    • Hate crime
    • Capability and capacity to tackle cyber-crime
    • Enhanced victim support effectiveness
    • Service Promise
    • Voice of the Victim
    • Accessibility
    • Officer mobility/visibility
    • Custody
    • Integrated offender management
    • Supporting victims through Criminal Justice system
    • Emergency service ‘bluelight’ collaboration
    • Local partnership working
  • Quantitative Measures – Vulnerable victims survey

Assurance mechanism

  • HMIC
    • How effective is the force at preventing crime and anti-social behaviour, and keeping people safe?
    • How effective is the force at investigating crime and manging offenders?
    • How well does the force use its resources to meet its needs?
  • PCC Audit / Service Delivery Assurance
  • Quantitative Measures – Public confidence measure, tackling community priorities, Active citizenship, Victim satisfaction survey, 999 abandonment rate, 101 abandonment rate
  • Service Promise
  • Voice of the Victim
  • Accessibility
  • Officer mobility/visibility
  • Custody
  • Integrated offender management
  • Local partnership working
  • Volunteers (including specials and cadets)

Assurance mechanism

  • HMIC
    • How effective is the force at tackling serious and organised crime, including its arrangement for fulfilling its national policing responsibilities?
    • How sustainable and affordable is the workforce model?
    • To what extent does practice and behaviour reinforce the well-being of staff and an ethical culture?
    • To what extent are forces recording crimes in accordance with the Home Office Counting Rules?
    • How well does the force understand, engage with and treat fairly the people it serves to maintain and improve its legitimacy?
    • To what extend are decisions taken on the use of stop and search and Taser fair and appropriate?
  • PCC Audit / Service Delivery Assurance
  • Quantitative Measures – Workforce representativeness, employee engagement, tools and resources to do job, complaints of police incivility
  • Recruitment and promotion process
  • Complaints procedure
  • Leadership

Assurance mechanism

  • Quantitative Measures – Successful criminal justice outcomes
  • Supporting victims through Criminal Justice system
  • Emergency service ‘bluelight’ collaboration
  • Local partnership working