There are a range of ways of measuring how well the police are preforming against the measures set in the Police and Crime Plan. The graphs below illustrate the areas that can be measured from existing data. In some areas we will only know how well the police are performing from speaking to people, particularly by speaking to victims. In measuring performance we will use comments and narrative reports as well as statistics.
Measuring how well the police and support services are protecting the most vulnerable from harm comes from speaking to victims.
The latest Victim Satisfaction Assessment rates the Constabulary as requiring improvement. The performance framework for evaluating victim satisfaction and confidence is made up of 21 different measures. The current assessment is that the Constabulary ‘requires improvement’. There are three sustained trends and unfortunately these are negative ones (two relating to satisfaction of burglary victims, and one related to ASB victims) . I would particularly like to see the Constabulary improve these and its compliance with the Victim Code of Practice.
The graph shows the percentage of people who have confidence in the police. The figures are from the national Crime Survey for England and Wales.
The graph outlines the percentage of people who feel that the police are dealing with local priorities. These are national figures from the Crime Survey for England and Wales.
The below shows the percentage of people who are likely to be involved in community activity that would support policing activity such as involvement in Neighbourhood Watch, Speed Watch or as police volunteers.
(average for last 12 months)
Abandonment rate 101
Abandonment rate 999
Both 999 and 101 calls are monitored including those calls which are ended before a call handler speaks to the person. These abandoned calls are measured in the abandonment rate.
The PCC has set an objective for the Constabulary workforce to be more representative of the communities it serves.
An objective within this priority is that officers and staff are engaged and have access to resources and technology to support their roles. This is measured by a Constabulary staff survey.
Latest results (June 2018) confirm that:
47% of respondents felt they had the necessary tools and resources to carry out their role
43% felt valued by the organisation
60% felt they were treated fairly by the organisation and
66% felt supported by their supervisor.
These results are not comparable with any previous staff survey and therefore the scores above represent a re-baselined position.
The graph shows the complaints of incivility reported by people about the police. Incivility includes behaving in a way which is rude and not in keeping with the service you would expect from the police.
The Conviction Rate shows the proportion of prosecuted cases which lead to a conviction at court, as opposed to being discontinued or found not guilty; it is therefore a multi-agency measure, as it shows the effectiveness of the police and the Crown Prosecution Service at bringing offenders to justice.
(last 12 months)
The diagram outlines the proportion of all crime outcomes where the result is considered positive for the victim, for example where the offender is charged with an offence.