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Ensure Avon and Somerset Constabulary has the right people, right capability and right culture

We've begun a journey to ensure Avon and Somerset Constabulary better reflects the communities it servces. It's absolutely right that your police service is inclusive and attracts, retains and develops the best talent from across our communities.

Key Objectives What do we plan to achieve by 2020

Understand the demand facing the police and partner organisations, ensuring they are able to resource the most effective response
All victims, witnesses, suspects and detainees will be treated fairly and respectfully and receive the best possible policing service
Diverse communities will be engaged, well-understood and represented in the workforce
Through recruitment and development of its people, optimisation of technology and adoption of agile ways of working, the Constabulary will develop its capability to deliver the police and crime plan
The Constabulary will consistently and accurately record crime, taking people seriously and offering an empathetic response when they report crimes
The working environment within the Constabulary will be one that embraces and consistently displays the organisational values

Understand the demand facing the police and partner organisations, ensuring they are able to resource the most effective response

In order to offer the best service, it is imperative that the Constabulary and partner agencies reach a shared understanding of need, risk and the presures on services.

Qlik Sense is a software tool that has been developed to give a real time picture of pressures on requests for service. It is supporting the police to improve their responsiveness and to balance investigative workloads.

All victims, witnesses, suspects and detainees will be treated fairly and respectfully and receive the best possible policing service

Legitimacy is a core part of the annual HMIC inspections of the Constabulary. The inspection looks at whether the force consistently behaves in a way that is fair, reasonable, effective and lawful, and if they have the consent of the local people.

“Policing must be done by consent and the Constabulary are more likely to have this when they treat people well. Having the right culture is key” Police and Crime Commissioner Sue Mountstevens

The Constabulary will recruit and train its staff and officers with the aim that all victims, witnesses, suspects and detainees will be treated fairly and respectfully. The Independent Custody Visitor scheme exists to ensure detainees in custody are held in safe and appropriate conditions in accordance with their rights.

Diverse communities will be engaged, well-understood and represented in the workforce

We know that its not the communities that are hard to reach; it’s the organisation itself that hasn’t reached them. We’ve reflected on that, taken stock on what works and the Constabulary will continue to build on the success of initiatives like mini-police, Citizen’s Academy, Mosque Independent Advisory Groups and targeted engagement around recruitment.

The Constabulary recognises the urgency and criticality of having a diverse workforce who represent the communities we serve. The approach being rolled out across Avon and Somerset is to support an approach to recruiting a diverse workforce, at all levels within the organisation.

Through recruitment and development of its people, optimisation of technology and adoption of agile ways of working, the Constabulary will develop its capability to deliver the police and crime plan

Frontline staff will be increasingly visible in the community as they are able to access key information and workplace systems on work-issued mobiles and laptops.

Unlike traditional data reporting practices, which typically report what has happened, predictive analytics uses an approach that focuses on generating intelligence to prompt an action based on the data. Predictive analytics can therefore be used to get an early insight into risk and behaviours at an early opportunity in order to minimise the threat, harm, risk and to prevent future problems.

The Constabulary will consistently and accurately record crime, taking people seriously and offering an empathetic response when they report crimes

The Constabulary will follow recommendations from HMIC inspections on crime data integrity in order to deliver continued improvements in compliance with the Home Office Counting Rules and National Crime Recording Standard. The Constabulary has made concerted efforts in improving its crime recording performance since 2014. This has led to improvements in recording accuracy and timeliness in all areas, but there is still work to be done.

The working environment within the Constabulary will be one that embraces and consistently displays the organisational values

The values guide the Constabulary in everything they do. They are:

  • Caring
  • Courageous
  • Inclusive
  • Learning

Chief Constable Andy Marsh said: “The values will resonate with people in different ways at different times. These values need to be embedded in the organisation, demonstrated in the way the policing should be delivered.”